RETURN AND REFUND POLICY
Last Updated: 12/14/2022
Thank you for shopping at LUXENFY!
We love our LUXENFY brand and are confident you will too! We are committed to providing quality products to our customers. While we hope that you are always satisfied with your LUXENFY purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
Please note that returns will need to be sent to the following address: Office 919, 321-323 High Road, Chadwell Heath, United Kingdom, RM6 6AX
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For customer remorse, the actual return shipping cost is the customer's responsibility.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For damaged products, the shipping cost is borne by us. The customer is not responsible for this.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Business Address: Office 919, 321-323 High Road, Chadwell Heath, United Kingdom, RM6 6AX
Phone: +44 7404 634 696