FREQUENTLY ASKED QUESTIONS

Free shipping

Free worldwide shipping and returns - customs and duties taxes included

GENERAL

Do I need an account?

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

SHIPPING

Do you ship overseas?

Yes, we ship all over the world. We offer free shipping on all products. Also we run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to ship my order?

It depends on where you are. Orders processed here will take 4-8 business days to arrive. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.

Which shipping carriers do you use?

We use all major carriers, and local courier partners.

PAYMENT

Do you save my bank details?

Absolutely not! We never have access to this information. It is the company Stripe and PayPal that deals with it. Your data is completely safe.

REFUND

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please read our Refund Policy to understand if you are entitled to a refund. After, just email us directly and we’ll take you through the process.